Salt Lake City, Utah – October 1, 2013 – Complete XRM, Inc. announced today that it has entered into an agreement to acquire the assets of EBSuite, a Silicon Valley developer of enterprise application modules for customer relationship management (CRM).
Complete XRM has been a provider of cloud-based CRM products and services under the FranklinCovey brand, and has enjoyed a long-term relationship with EBSuite and will continue to operate the EBSuite website and support its application. EBSuite’s customers will receive ongoing support and development to add enhancements to the product.
The deal strengthens Complete XRM through the acquisition of EBSuite’s comprehensive solutions, which include core strengths in software for customer support, help desk operations, and project management. Complete XRM will also acquire EBSuite’s customer base, service contracts, and engineering resources.
“We are excited to welcome the customers of EBSuite, and look forward to enhancing the product and service offerings”, said Keith Norris, CEO for Complete XRM, Inc.
“After years of working together and seeing an obvious opportunity, we decided to combine our resources to improve our offering and support,” said Ning Zhong, Managing Partner for EBSuite. “This move ensures that EBSuite customers will continue to enjoy superior CRM products and services with additional support and development to improve the product.”
Support services for EBSuite will now be provided by Complete XRM. To assist in their transition, EBSuite customers will be contacted directly by a Complete XRM account manager, and they can also submit questions to their new representative by visiting www.completexrm.com/ebs.
About Complete XRM
Complete XRM, Inc. delivers productivity software solutions for popular platforms including the Web, Microsoft Outlook, Apple iPhone, and Google Android. Its XRM Foundation™ allows partners to create private-label or OEM Customer Relationship Management (CRM) tools and use Technology with Methodology™ to deliver content and applications through a SaaS (Software-as-a-Service) model. Complete XRM also owns PlanPlus™ Online, a suite of Web-based, SaaS Planning, and CRM tools compatible with the FranklinCovey planning methodology. For more information, please visit www.planplusonline.com